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Personalized Health Care for Bainbridge Island


Member Plus Newsletter, November 22nd, 2023

Dear Clinic Members,

As we move into the winter cold and flu season, we have been fielding more calls from patients with questions about treatment for symptoms of these common illnesses. We are writing today with advice on steps you can take before calling the office.

We recommend the simple and user-friendly Symptom Checker application at familydoctor.org — this has lists of common health concerns, and walks patients through a series of questions to help determine whether their symptoms warrant attention from a medical provider. Of course, patients who are still unsure after using the Symptom Checker can always call to double check.

While we experienced a real surge in Covid infections through September, the numbers seem to be tapering off at this point. We expect them to go back up in the coming weeks, however. We’re grateful that the majority of our patients are seeking the new Covid booster and are disappointed about not being able to offer this for administration here at the office. For those of you who have not had Covid in the past three months, and who haven’t yet gotten the fall 2023 Covid booster, please contact your pharmacy to see about scheduling a time for this.

We continue to recommend a flu shot for all of our patients, and we still have doses available at the office — please call to schedule your dose here in the very near future.

A number of patients in the last week have reached out to us to voice concern after receiving a letter from Premera notifying them that Dr. Crandell is no longer in-network. This is unfortunately due to an error on the part of Premera, which has now been corrected. Please be assured that Dr. Crandell remains in-network for patients with Premera insurance. If you notice anything on your Premera Explanation of Benefits form that indicates you were covered as out-of-network for care at Member Plus Family Health, let Laurie Isenman know and we’ll see about correcting the error. The office will be closed on Thursday and Friday for the Thanksgiving holiday. As usual, we will have a provider available for phone calls and potentially for in-clinic visits for urgent care if needed. Please call the office and ring through to the on-call provider if you have any needs come up.

Gratefully, All of the MPFH staff

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